We are sorry about this, but please be assured we really do care and want to help you as much as we can. Hi Jason, UPDATE 22/01 UPDATE: We are not sure what email you have used as the Customer Services process provides a reference number. I was asked to provide a reference number today (1/22/24). That was a month ago, tells you all you need to know about their customer service. So after given an email address from Grundfos so they can discuss the issue I contacted them and they sent a reply email stating someone from their company would contact me shortly. The email only said that someone would contact me soon. REPLY RESPONSE: I was not given a tracking number in the email response from Grundfos. Apparently their reply was just left to appear they care about customer service for people checking reviews. I would stay as far away from the Groundfos brand as possible.NOTE: Grundfos left a reply asking to provide more information which I did but they never bothered to reply after contacting them via email (no phone number was provided). Kind Regards Aaron Hollingworth Grundfos Pumps
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